Thanks for signing up for your Spot AI trial. We are excited to have you onboard! Here’s what you can expect during the trial:
Before the Activation Call
What we do:
Ship out the trial equipment to your site (IVR and Cameras)
Send email(s) to the admin(s) to create your dashboard access
Set up Trial Activation call with you and our technical experts ← you are here
What we need from you:
Network Setup
Prep your network - we’re flexible, but here are examples of network topologies
Create any VLAN(s) required or identify which subnet(s) the IVR and cameras will connect to
Configure the firewall to allow the IVR outbound internet access if not already allowed (cameras don’t need internet access)
Make sure the IVRs and cameras can get IP addresses - DHCP makes your life easier, but you can assign static IP addresses manually
Confirm you have enough open PoE switch ports if adding new IP cameras
Camera Info
IP Cameras directly connected to a PoE switch
Confirm you have the camera username/passwords and check that they're online and working
IP Cameras plugged into an NVR - 2 options
Option 1 - the NVR supports RTSP
Leave the cameras as-is. Confirm you have the username/password for the NVR and the RTSP url
Option 2 - the NVR does not support RTSP
Move the cameras from the NVR into a PoE switch.
If the cameras are statically addressed, work with your Network Administrator to reassign them appropriately
Confirm you have the username/password for the cameras
Confirm you have the RTSP URL for the cameras
Analog Cameras connected to a DVR
Confirm the DVR is on your network and you have the username/password. 10 bonus points if you can find the RTSP URL for the video streams
Physical Install
There are 2 network ports on the IVR that can be used interchangeably. Most people only need to use one port. The second can be used if you have a more complicated environment (such as an air-gapped camera network).
Unbox the IVR and connect it to power and network
Connect any new camera(s) to your PoE switch(s) using a cat5e/cat6 cable
During the Activation Call
What we do:
Meet our customer success and sales engineering team
Ensure you have a login to the Spot AI dashboard
Help finish any outstanding installation steps, answer any questions
Cloud dashboard walkthrough, help download mobile app.
Discuss technical success criteria for trial (ease of use, compatibility, compliance requirements, timeline to test, etc.)
What you do:
Create new location(s) and register your appliance(s)
Add cameras
Verify that you can view Live feeds
Agree to technical success criteria for trial
After the Activation Call
What we do:
Schedule periodic check-ins to ensure things are running smoothly
Answer any questions you have during the trial
Ensure we are delivering to the technical success criteria
What you do:
Use the Spot AI Dashboard and prepare any questions for your upcoming training session
Add any additional users and invite them to the training session
Ensure we are delivering to the technical success criteria