The mobile app is primarily designed for viewing live camera feeds and searching for recorded video (VOD). You can also save clips to a case, download them, or create a shareable link.
Mobile App Limitations
The Spot AI Mobile App is not compatible with camera onboarding.
If you are onboarding new cameras, please log in to the Spot AI Dashboard using a desktop computer and web browser.
The following actions are also not supported through the mobile app:
Appliance > Troubleshooting — Use the desktop/browser dashboard to access the Troubleshooting page.
Camera configuration changes — Use the desktop/browser dashboard when making camera configuration changes.
Recommendation: For camera onboarding, troubleshooting, or configuration changes, always use the Spot AI Dashboard from a desktop web browser
If live feeds, historical VOD, or cases are not loading in the app, try the following troubleshooting steps:
Check if the IVR or cameras are offline by ensuring the devices are online.
Verify whether the footage loads on the desktop or laptop dashboard.
If it does not work, check further if there is an issue with the IVR or the cameras
If it works on the dashboard but not the app, ensure the app is updated to the latest version. If not, update it and try again.
Make sure your phone is running the latest software updates.
Try logging out and back into the app to see if the issue is resolved.
If the problem persists, open a support ticket with the following details:
Spot app version
Device type (Apple/Android) and model (e.g., Apple iPhone 14 Pro Max)