Issue: The IVR is displaying an incorrect network IP, or you need to migrate the IVR to a new network.
The SPOT IVR obtains its IP address dynamically by default via DHCP from your network. This means that if the IVR is connected to the wrong network segment, it will receive an IP address from that segment’s DHCP server.
To ensure the IVR connects to the correct network, please verify the following:
DHCP Server Configuration:
Are there multiple DHCP servers active at the site? Conflicting DHCP servers can cause the IVR to receive an incorrect IP address.Switch Port Configuration:
Is the IVR connected to a switch port with the correct VLAN or network settings? A misconfigured switch port may place the IVR on the wrong subnet.Network Test:
Try connecting a laptop to the same port using DHCP. If it receives an IP address in the x.x.x.x range (or another unintended range), this indicates a possible misconfiguration.Static configuration:
Ensure that the IVR is not configured with a static IP address, as this could prevent it from obtaining an IP from your network’s DHCP server.
If that is the case, you can toggle that interface to DHCP. You can verify the current network configuration by checking the Troubleshooting page.
Please review the network setup where the SPOT IVR is connected, particularly the DHCP server settings and the switch port configuration — to ensure proper IP assignment.
NOTE: When accessing the IVR's Troubleshooting page, you may notice two IP addresses listed on each interface that are not part of your network. This is expected behavior — these are static fallback IP addresses pre-configured by SPOT.