Spot AI

To transfer a location from Organization X to Organization Y, please submit a support request.

Make sure to include the following details in your request:

Source organization name (current organization)

Destination organization name (new organization)

- Location name to be moved
- Source organization name (current organization)
- Destination organization name (new organization)

Expectations when moving locations between organizations 

- Alerts exclusively tied to cameras in the moved location will be transferred to the new organization.

- Entire video walls that are only associated with cameras in the moved location are moved.

- Tags exclusively associated with cameras in the moved location are moved.
- Location-level groups linked to the location are deleted from the original org and recreated in the new org.

- For all appliances in the moved location, the <code>orgId</code> and <code>orgName</code> are updated accordingly.

- The location’s <code>organizationId</code> is updated to reflect the new organization.

- The exception setting is updated to point to the new org’s storage settings.

- Alerts
 - Alerts exclusively tied to cameras in the moved location will be transferred to the new organization.
- Video Walls
 - Entire video walls that are only associated with cameras in the moved location are moved.
- Groups (Tags)
 - Tags exclusively associated with cameras in the moved location are moved.
 - Location-level groups linked to the location are deleted from the original org and recreated in the new org.
- Appliance Configs
 - For all appliances in the moved location, the <code>orgId</code> and <code>orgName</code> are updated accordingly.
- Location
 - The location’s <code>organizationId</code> is updated to reflect the new organization.
- Dynamic Storage Exception
 - The exception setting is updated to point to the new org’s storage settings.

___________________________________________________________

- Alert cameras of alerts that are not exclusively associated with cameras in the location being moved are deleted

- All notifications tied to the moved location's cameras are deleted.

- User-specific camera settings from the original org are deleted for the moved cameras.

Case Screenshots &amp; Persisted Clips

- All case screenshots that are associated with cameras in the location being moved are un-wired from the cameras: Will be deleted

- For shared video walls (some cameras moved, some not), only the moved cameras are removed from the wall.

- All kiosks linked to appliances or video walls in the moved location are deleted.

- All tag user links that are associated with tags that are being moved are deleted

- Deleted for shared tags (tags used with both moved and non-moved cameras).

- Zones tied to moved cameras are deleted

- These are not carried over and will be re-established if needed in the new org.

- Alerts
 - Alert cameras of alerts that are not exclusively associated with cameras in the location being moved are deleted
- Alert Notifications
 - All notifications tied to the moved location's cameras are deleted.
- Camera Org User Settings
 - User-specific camera settings from the original org are deleted for the moved cameras.
- Case Screenshots &amp; Persisted Clips
 - All case screenshots that are associated with cameras in the location being moved are un-wired from the cameras: Will be deleted
- Video Walls
 - For shared video walls (some cameras moved, some not), only the moved cameras are removed from the wall.
- Kiosks
 - All kiosks linked to appliances or video walls in the moved location are deleted.
- Group (Tag) User Links
 - All tag user links that are associated with tags that are being moved are deleted
- Group (Tag) Camera Links
 - Deleted for shared tags (tags used with both moved and non-moved cameras).
- Zones
 - Zones tied to moved cameras are deleted
- User Location Links
 - These are not carried over and will be re-established if needed in the new org.

Location Move between two Organizations

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Location Move between two Organizations

Items That Will Be Moved

Items That Will NOT Be Moved